Partners and Customers

• Use our support portal for issue registration – Competella ticket system or write an E-mail

Issue registration

When you do a registration, don’t forget to upload proper information to the registered ticket:

• Detailed description of the issue.
  Call scenarios, behavior, describe what you already have done investigations on.
   
• In the Title write first the customer name – then the subject
  This will enable our support team to identify the subject matter and customers more effectively
   
• Screenshots with date and time.
  Please attach a screenshot with date and time

• Log files on the reported product in Competella.
  The log file will help us to identify and specify the issue faster

• Contact person that have the rights to administrate and share a desktop if needed.
  With a designated contact person, our support gets better and more efficient

Information

• Don’t forget to update to the latest setup/patch on the product you have installed, check under Competella download area.
  Under the Competella download area, you can always find our latest updates and patches of all Competella Communications Solutions
   
• A partner and customer must have a Competella competence, if you need, don’t hesitate to contact your Competella sales manager for a training proposal.
  Register for a Competella certificate for yourself or the whole department of your company

If Urgent

• In the subject write Customer name and URGENCY

• Set the urgency to P2, If you need to escalate to a P1, you shall call for assistance also!

You can also contact Competella Support Hotline if you have a valid support agreement on +46 8 465 011 95. Please remember to file your issue via the Competella ticket system before calling.