Support and Download
Competella partners have access to different resources
Partners and Customers
- Use our support portal for issue registration – Competella ticket system or write an E-mail
Issue registration
When you do a registration, don’t forget to upload proper information to the registered ticket:
- Detailed description of the issue.
Call scenarios, behavior, describe what you already have done investigations on. - In the Title write first the customer name – then the subject
- Screenshots with date and time.
- Log files on the reported product in Competella.
- Contact person have the rights to administrate and share a desktop if needed.
Information
- Don’t forget to update to the latest setup/patch on the product you have installed, check under Competella download area.
- A partner and customer must have a Competella competence, if you need, don’t hesitate to contact your Competella sales manager for a training proposal.
If Urgent
- In the subject write Customer name and URGENCY
- Set the urgency to P2, If you need to escalate to a P1, you shall call for assistance also!
You can also contact Competella Support Hotline if you have a valid support agreement on +46 8 465 011 95. Please remember to file your issue via the Competella ticket system before calling.
Competella Software Assurance
The Competella Software Assurance comes in different modalities:
Week days - normal business hours
24 hours support on Week days
24 hours support on Week days and Holidays
The Software Assurance includes right to use, access to updates, upgrades and access to 3rd line support during business hours by Competella through your system integrator
Professional Services
Competella deployments are done by our partner network. Competella does offer consultancy work in special situations which can be professional requirement analysis, customer specific integration and specific development projects.
Training
Agent and and user training are done by either the Competella partners or by Competella training partners
Partner training, is typically held 3 – 4 times a year – please click here
Administrator and IT-Administrator training is typically held 2 times a year – please click here
