Acquirement of Competella AB

 

Stockholm, Sweden, June 23rd, 2022

Enghouse Systems Limited (TSX:ENGH) today announced they have acquired Competella AB. Enghouse is a Canadian publicly traded company (TSX:ENGH) that provides Enterprise software solutions focusing on contact centers, video communications, healthcare, telecommunications, public safety and the transit market.

Aligned with Enghouse’s Interactive Group, Competella’s products and services will remain completely available and Competella customers/partners will also be offered access to Enghouse Interactive’s suite of products (contact center, video conferencing and self-service products) deployed on-premise or in the cloud.

For more information about the acquisition go to Enghouse

Welcome to Competella Bouygues E&S Intec Switzerland

Stockholm, Sweden, April 2022

With the movement of organizations migrating to cloud first and Teams telephony it was clear for Bouygues to become an important player in this field. Bouygues needed a reliable and proven Contact Center and Attendant Console cloud solution for their customer offering and Competella are always on the look-out for professional partners who can add value in the sales, delivery and support process.

Bouygues E&S Intec Switzerland is an experienced telephony, attendant console and contact system integrator with a large customer base so the there is a good match between the companies. Competella welcomes Bouyguess E&S Intec Switzerland onboard. 

 

For more information contact Lars Fredsted. 

Improved solution and a faster call handling

Product Update                                

We are happy to announce that we have worked very hard to improve our Teams native solutions. The results has been several. Improved and faster call handling using new released features in the Teams Graph API means that

  • ​​​​​it is faster, and easier to toggle between A and B when making a consult transfer.
  • a blind transfer is faster, and the transferred call will be converted to a peer-to-peer call showing the A-number from the incoming call.

Further on we have support for one admin account to support multiple tenants. This means that for example a partner can improve the service to a customer as they get access to and can manage the customers Competella user profile.

Partnership to help customers improve their customer service

Stockholm, Sweden, January 2022

Competella AB has entered a strategic partnership with Rutin AB to help customers and organizations to further utilize their Microsoft Teams Telephony platform in the cloud. 

The agreement covers Sweden. Competella will be Rutin´s main supplier for contact center and operator solutions that are delivered in the cloud and are built in Azure. Routine IT contributes with knowledge and experience in Telecom and IT. 

For more information contact Karin Lindberg. 

Personal secretary and open API for CRM Integration

Stockholm, Sweden December 15th

 

This week we release 2 new products.

 

AVA- Availability Voice Agent 

What it is? A solution that automatically provides information to customers if a person isn´t currently available.

Why invest in a AVA - (Availability Voice Agent)?

  • The AVA (Availability Voice Agent) works as a personal secretary
  • It´s automatic and can be personalized by each user.
  • Gives the customer better service as there are several options available to choose from. For example, to be transferred to a colleague, switchboard operator or voicemail.
  • Provides good service to your customers also when you aren´t available.

 

CRM Integration Gateway 

What it is? An integration between your CRM software and Competella Contact Center Enterprise

Why invest in a CRM Integration gateway?

  • Improve your customer service and time to handle calls by getting information of the caller from you CRM system automatically.
  • Faster and more efficient service to the customers by routing call based on information in the CRM system to the most appropriate destination

Supported CRM systems: Salesforce and Microsoft Dynamics. The integration to CRM is based on an open API provided by Competella meaning that it can be adopted to almost any CRM or Support system.

 

Other improvements of our SaaS-platform: 

Customized Wallboard: The ability to build your own wallboard with the help of an open API. Then you can measure quality/retrieve Quality Monitor data in real-time. 

Survey Integration: Customer service is a key feature for all companies. With the Survey Integration solution you get important information about the call that you can send to 3rd party and follow up how the service/call went and what things needs to be improved. 

 

For more information contact Competella or your local partner. 

Orange Business Services increase their Microsoft Teams offering with Competella Attendant solutions.

Stockholm, Sweden, November 2021

Orange Business Services and Competella AB forms a new partnership. The partnership is global, and Orange will resell the Competella Attendant Console solutions for Microsoft Teams Phone system. Ulf Blomkvist, CEO at Competella: -We are pleased that we together with Orange, have entered into an agreement where Orange Business Services globally, will resell the Competella Communication Suite for Temas. Ulf continues - The training has already started and soon we together are well prepared to help customers on their journey to Microsoft Teams Phone system. For more information contact Lars Fredsted, Head of Sales Western Europe, Competella by contacting us

first frame networkers start reselling the Competella Communication suite

Stockholm, Sweden, November 3rd.2021

Competella AB and first frame networkers ag in Switzerland are please to announce a partnership where first frame networkers will add more value to customers and organizations that has chosen Microsoft Teams Telephony as a communication platform strategy. With the help of Competella Communication Suite, first frame networkering ag, now can offer cloud-bases Contact Center and Attendant Console solutions. 

For more information about the agreement contact Lars Fredsted at Competella or Marco Nicoletti at first frame networkers by contacting us