The Competella Contact Center Enterprise and Contact Center Workgroup are products in the cloud based Competella Communication Suite which is natively POWER integrated to Teams. Our solutions enable organizations to deliver the ultimate contact distribution to the best available agents.
Dates: October 13th or December 8th
Time: 50 minutes (can be prolonged to 60 minutes)
Target group: This webinar is aiming at you who is working with or in a Contact Center. You can be a Contact Center user or manager, a Contact Center provider, or a reseller of Contact Center solutions. You have some knowledge of contact center solutions but want to know what the Competella Contact Center solution looks like. You are maybe already working with Microsoft Teams or you have a plan to do that in the future. Cloud is the place to be.
Content: During this 50-minute webinar you will get an introduction to the Competella Contact Center Solution. You will experience how easy Competella can help you on the way to cloud-based Teams Telephony, what the 360-degree overview looks like in live operation. You also will learn how you can get your customer service more efficient using the knowledge of the customer journey, the logs and the statistics and also the key benefits of the Competella Contact Center solutions for Teams.
Presenter: Lars Fredsted and Sofia Svensson. The presentation is held in English and will be recorded.
Price: for free.
Posted by : Sofia Svensson