Gunnebo is a global security group, which provides bank security, cash handling, secure storage and entrance control solutions and services developed in close collaboration with customers and business partners worldwide.
In 2007, the company implemented Microsoft Office Communications Server to improve communication between its multiple IT departments around the world. Initially the key feature for the users was Instant Messaging.
In 2009, Gunnebo decided to do something about its complex telephony environment in order to better serve its customers. The company’s mixed telephony environment with numerous PBX’s and phone numbers was causing challenges, especially for its contact center when it came to putting a phone call through to the right person within the company.
After evaluating various solutions on the market Gunnebo decided to deploy Competella Unified Communication Suite for Skype for Business (Lync). The Competella system is Skype for Business (Lync) native and includes Attendant Console, Contact Center Enterprise, Interactive Voice Response (IVR) and Instant Messaging (IM).
Gunnebo estimates that it has saved approximately €235,000 annually by replacing their 15 PBX’s with Skype for Business (Lync) based on four servers.
“Competella Unified Communication Suite gave us rich features and a user-friendly solution,” says Björn Nilson, CTO at Gunnebo.