Competella Privacy Policy

 

General
This privacy policy explains how Competella processes your personal information. The policy applies to everyone that uses our services, visits our website or communicates with us via email, phone, social media or other channels.
The personal data collected about you are stored and processed in a safe and secure way and in accordance with applicable data protection legislation.

 

How do we process your personal data?
Personal data is all information that directly or indirectly (i.e. together with other information) can be linked to a person, e.g. name, image, social security number, IP address, browsing history and personal preferences.
In the section below we explain how your personal information is used to provide you with relevant experiences, services and offers.
What categories of personal data do we process and where does it come from?
We are processing personal data from different sources:

  • Information you provide us when using our services or communicating with us e.g. name, sip addresses, phone numbers.
  • Information that is included in the log files generated by the Competella system when we are performing support or professional services e.g. name, sip addresses, phone numbers.
  • Information that is stored in the Competella system and that you share during e.g. a remote desktop session when we are performing support of professional services e.g. name, sip addresses, phone numbers, post addresses, titles, keywords, organization names.

 

For what purpose are we processing your personal data?
Personal data is always processed using applicable data protection legislation. This means that each processing has a legal basis. Most processing is performed to enable us to provide services to complete an agreement with you or because we have a legal obligation to process the data. In some cases, when we have a legitimate interest, the processing is based on a balancing of interest.
Listed below are some examples of purpose when we process your personal data and on which legal basis wen rely in each case.
We will not disclose information to third parties.

 

Marketing
We are processing your personal data to provide offers, news, recommendations and information about our products and services e.g. via mail, email, home page, chat or phone. This could be information that you have requested or that we believe could be of interest to you.
If you do not want to receive direct marketing information from us please inform us via a link that should be included in the information or contact our support.

 

Legal basis:balancing of interest

Communication with you
We process your personal data when you contact us or we contact you about questions about our products or/and services.
 

Legal basis: balancing of interest
 

Support
When we provide support under Competella Software Assurance agreement we sometimes processes your personal data primarily in logfiles. These logfiles could e.g. include sip-addresses, phone numbers, email addresses.
 

Legal basis: performing an agreement
 

Professional Services
As a service to our customers and partner we can, on request, provide Professional Services. During these services we sometimes process your personal data that could e.g. include sip-addresses, phone numbers, email addresses.
 

Legal basis: performing an agreement

 

Obligation by law
We process your personal data when we are required to by law, e.g. due to our accounting obligation.
 

Legal basis: legal obligation
 

How long do we save your personal information?
Your personal information is only stored for as long as it is required to fulfil the purpose of the processing. After that the information is deleted in accordance with our data purging routines.
 

How do we protect your personal information?
We protect your personal data through technical and organizational security measures.
 

Contact information
If you want further information about how we process your personal information please contact us on support@competella.com.

 

Update of the Personal Integrity Policy
This Personal Integrity Policy is valid from the 25th of May 2018. The document is published on the Competella download. Always go to our web site for the latest version. If we make significant changes to the policy, we will publish the new version within 30 days before the changes come into effect.