Competella R 2.5 technical webinar for partners

Sign up for technical update on the new release 2.5

Competella is releasing the new version UC Server 2.5

We offer 2 technical webinar sessions for our partners to get updated on the new version 2.5. The webinar has a duration of 60 minutes and you can sign up below for the 30th of May or 7th of June 2018.

There are a lot of news, with many improvements in the Competella UC Suite which contains e.g. interaction between the Contact Center Workgroup with a  CCW queue overview in the Attendant Console and we even present the queue information in the Skype for Business client.

The following products are improved with Competella UC Suite 2.5

Attendant Console

​CCW queue and Agent overview

Web based management of recordings

Contact Center Enterprise

Skills-based routing

​Chat queuing

E-mail queuing

Web based management of recordings

Contact Center Workgroup

​Supervisor features

Chat queueing

Realtime agent dashboard

Publish queue status to AC & CCE and Skype for Business

Performance counters

Quality monitor - new wallboard

IVR Express

Schedule routing (Outlook Calendar)

​Prompt recorder

Voicemail

Availability Voice Agent

​Web based configuration of AVA profiles

Office client - web based

​General

​Improved AD import web-management tool

Integration with Survey systems

Workforce management integration

Cisco Call Manager linestate

For further information click here!

Posted by : Competella