Competella Cloud Service

Competella Communication Suite

On April 15th Competella AB announced a cloud-based version of our communication platform - Competella Communication Suite for Teams.

 

The new platform has been developed for customers and partners that today are using or planning to use Microsoft Teams for Telephony.

 

The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft. With an easy deployment procedure you can setup and connect your Office365 tenant to the Competella Cloud Services and start to use the applications in the Competella Communication Suite. To provide a high level of security all applications and interfaces are using Identity Server for authentication and all external communications are encrypted to protect the integrity and confidentiality of data sent over the Internet.

 

The platform´s first offerings are Contact Center Workgroup and Quality Monitor for Teams.

  • With the Competella Contact Center Workgroup (CCW) you can provide an easy-to-use group number and contact center functionality for your teams in your organization based on the Microsoft Teams technology.
  • The Competella Quality Monitor (QM) provides real-time monitoring of all queues and agents. You can get an online view of e.g. how many calls are waiting in a queue, how many agents are busy in a call and average waiting time for incoming calls.

 

The release also includes a beta version of the Competella Contact Center Enterprise (CCE) and the Competella Attendant Console (AC) functionality.

The CCE and AC functionality is planned to be generally available later in Q2 this year.

 

For more detailed information please contact us!

Posted by : Competella