The Competella Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Microsoft Teams beyond the level found in legacy PBX’s. Competella Communication Suite supports Teams. Competella Communication Suite can also be customized to each individual company for the most efficient Communications Solutions available.
The Competella Communication Suite is natively built on the Microsoft infrastructure and is designed to comply with their technical framework and architecture. The product suite adds new values to Teams and is designed to utilize and integrate with other Microsoft Office products e.g. Dynamic CRM, Exchange and Teams. As a Microsoft Partner, our Competella Communications solutions will always be integratable and functional to your current Microsoft infrastructure of communication.
Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.