2021-05-06 Stockholm  

Here are the latest updates in our Competella Communication product portfolio (Cloud/SaaS Teams solutions):

  • Consult Call - Now you can call a searched person before you transfer the call from the Attendant Console and Contact Center Enterprise. 
  • Call back - Now a caller can choose to a call back when waiting in line on a queue and keep the placement in queue. Call back is available as an add-on for queues on both Contact Center Enterprise and Attendant Console.

If you want more technical information like product descriptions or a presentation, do not hesitate to contact us. 

Time flies they often say, and it really does.

This year we celebrate still having our first Danish customer with us.

Together with Horten Advokatpartnerselskab, a danish law firm, we celebrate 10 years of partnership.

In January 2011 we installed a switchboard solution on Lync 2010 at Hortens new premises in Hellerup. And from there on, we have – in addition -, expanded the solution to include Contact Center functionalities as well as have followed Horten on their journey from Lync 2010 to Lync 2013 and as of today having the whole Competella solution running on a Skype for Business platform.

Teams seems also the new “place to be” for Horten, and we expect Horten to migrate to this new platform later 2021, and hopefully we can be together with Horten the next 10 years as well. In that case,

Competella is looking forward of exchanging the number “1” to a number “2” on the below celebration cake, so we in beginning of 2031 can celebrate our 20 years partnership with Horten.

Thank you Horten for 10 years with us!

Updates in Competella Communication Suite

2021-02-09 Stockholm 

Today we are releasing more functionality in our existing platform. One of them is PSTN outbound calling which we know our customers have anticipated for some time. For more information about the new functionalities.

For more information contact us. Or click here

The Competella Support is expanding

 

2021-01-22 Stockholm 

To support the growing need for a global customer service, Competella will open up a support site in Pakistan.

The support will be located in the previously established office in Islamabad and be a part of the support function managed from Stockholm.

“The decision to expand the support site in Islamabad and open up a second support site is a logical move into our business growth strategy" says Ulf Blomkvist, Sales and Product Manager, Competella”.

The new support site is planned to open up sometime during spring 2021 and report into the Support organization in Stockholm.

3-day partner webinar training for Competella SaaS-solutions

Competella is empowering organizations to deliver superior customer service with the help from their partners. To help the partners to deliver the cloud solutions, a new 3-day web-based technical training has been developed. The training course is a part of the new Competella partner program for certification of silver and gold partners. 

Competella training

As we develop new solutions, like our new cloud based solutions for Teams, we need to help our partners to be able to both sell and to install them in the best manner. Therefore we have developed a new 3-day technical training. Due to Covid-19, the course will be online this time, but earlier in-person courses have been well received and we hope to be able to offer both in-person and online training as soon as things are back to normal, says Björn Söderström, Operations Manager at Competella.

Competella Cloud Services

The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft and includes Contact Center and Attendant functionalities, and is offered as SaaS (Software as a Service). The range of features makes it a good fit for companies and organizations in all industries.

 

Content of the training

Day1: Competella Company and Product Presentation - Technical Overview and Prereqs - Process Overview - Azure User Importer App - Users in WebManagement - Azure Identity Server App - Azure Bot Creation

Day2: Queue Configuration (Managing agents, queues, voice prompts etc.) - Multimedia Attendant - Azure Presence App - Azure Calendar Sync App - Queue Monitor

Day3: Support & Troubleshooting - Support Flows - On Prem Solution/Setup (optional)

 

After the training the participant will be able to offer Competella Cloud Services to their customers – including deployment, onboarding, and configuration. For those who are interested in how to install and deploy on-prem solutions, the afternoon of day 3 is an optional additional session covering this topic.

 

About Competella AB

Competella is an IT-vendor empowering organizations to deliver superior customer service. Our solutions help to streamline our customers' communication and enables organizations to move from traditional PBXs to multimedia and mobile communication. Our solutions fits all kind of companies and organizations in all industries and are offered as a cloud solution/Software as a Service.

Competella was found in Sweden in 2009. Together with our local partners, we take care of more than 700 end-customers worldwide, serving approximately 700.000 users.

Headquarter: Fleminggatan 48, SE - 112 33 STOCKHOLM,  Sweden

 

For enrollment to the course please e-mail Support. For editorial content please contact Sofia Svensson 

Attendant Console for Teams is GA and improvements in Contact Center Workgroup

 

On April 15th we launched Competella Cloud Service, Contact Center Workgroup on Teams as well as a Beta-version of our Attendant Console on Teams. We are now happy to announce that these solutions now are fully available. Below are some of the most important improvements:
 

  • Attendant Console for Teams:  
    • The attendant console is now fully released, general available (GA).
    • You are now able to view Presence in the search list in the Multimedia Agent and can see if the user is busy on the phone before you transfer the call.
    • Mobile Presence Gateway – possibility to see if the person is busy on the mobile phone in the search list. This is an optional functionality dependent of which mobile operator that is used.
       
  • Attendant Console and Contact Center Workgroup for Teams:
    • The queue can check presence on an agent before the called is transferred to the agent - it´s no longer a prerequisite that the agent must have the busy-on-busy policy.

Competella is Microsoft Co-sell Ready

Competella is among a selected group of global independent software vendors (ISV) that has received the Co-sell Ready status from Microsoft. The status is earned through the Microsoft One Commercial Partner Program. Competella will now work with joint sales, support and go-to-market initiatives for Contact Center and Attendant Solutions built on Microsoft Teams.

What does the increased partnership include?

  • The Competella solution is listed in MS OCP Catalog
  • MS dedicates one dedicated partner sales contact for our co-sell active geography.
  • Enablement and activation of lead sharing

For more information please contact Competella 
For more information about Competella Contact Center solution
For more information about Microsoft Co-sell program