Competella UCS version 2.5 release!

 

Dear Competella Customer and Partner.

We are pleased to announce the release of our new Competella UCS 2.5 version.

Stockholm 2018-05-15

There are a lot of news, with many improvements in the Competella UC Suite which contains e.g. interaction between the Contact Center Workgroup with a  CCW queue overview in the Attendant Console and we even present the queue information in the Skype for Business client.

The following products are improved with Competella UC Suite 2.5

  • Attendant Console
    • CCW queue and Agent overview
    • Web based management of recordings
  • Contact Center Enterprise
    • Skills-based routing
    • ​Chat queuing
    • E-mail queuing
    • Web based management of recordings
  • Contact Center Workgroup
    • Supervisor features
    • Chat queueing
    • Realtime agent dashboard
    • Publish queue status to AC & CCE and Skype for Business
    • Performance counters
  • Quality monitor - new wallboard
  • IVR Express
    • Schedule routing (Outlook Calendar)
    • ​Prompt recorder
    • Voicemail
  • Availability Voice Agent
    • ​Web based configuration of AVA profiles
  • Office client - web based
  • ​General
    • ​Improved AD import web-management tool
    • Integration with Survey systems
    • Workforce management integration
    • Cisco Call Manager linestate
    • GDPR ready

To download the Competella UCS 2.5 newsletter in English, please click the .pdf icon. 

For a Presentation Overview of the news in UCS R. 2.5, please click the .pdf icon.

Download the Competella UCS R. 2.5 Product Overview, please click the .pdf icon. 

Download the Competella UCS R. 2.5 Solution Description, please click the .pdf icon.

According to our lifecycle policy where we support current version and previous version, please take notice that the Competella UCS R. 1 is now announced End of Support. If you have a valid software assurance agreement (including new product releases) it is time to upgrade to release 2.5, please consult your system integrator to carefully plan the side by side upgrade from UCS R. 1.

The new version 2.5 software package is now ready and can be found on our download-page.