Competella exhibits and talks about "Contact Center including Attendant Console for MS Skype for Business and Teams" at the Unified Communication Usergroup Denmark seminar at Trinity Hotel and Conference center in Fredericia on the 27th and 28th of March 2019.
Competella now offers a 2 days online administrator course to take place on the 10th and 11th of April 2019. The course has been developed for customers who would like to participate in a webbased training.
The training consists of:
|Day 2 - 7||Appr. 1 hour||Preparation excercises||Competella system|
|Day 8||08:30 - 09:00||Join Conference early*||Skype|
|09:00 - 12:00||Presentation part 1||Skype|
|12:00 - 12:30||Q&A||Skype|
|12:30 - 17:00||Excersises**||Competella system|
|Day 9||09:00 - 12:00||Presentation part 2||Skype|
|12:00 - 12:30||Q&A||Skype|
|12:30 - 17:00||Excersises||Competella System|
*To sort out any technical problems
**Competella will be available via Skype for help and instructions
Competella exhibits at CONNECT19, Stockholm 16th of May, www.nolldistans.se. Join the conference and learn more about
how we support Contact Center Solutions and Attendants for MS Skype for Business and Teams.
The focus for enterprises are turning to be more and more customer service centric - leaving the responsibility for supporting technologies to be taken care of by serviceproviders. Competella is developing solutions for Microsoft Teams while evolving our proven solutions for Skype for Business.
Competella will be meeting cloud partners and service providers from all over the world - talking about the Teams multi tenancy Service Provider Platform and the multi tenancy platform for Skype for Business.If you would like to meet up and discuss partnering options please contact us
Are you a Competella administrator managing your Attendant Console or Contact Center and would you like to learn more, then join the next available training in Stockholm.To read more and sign up please click here
Competella is part of the Microsoft technology adoption program also for Teams in Office 365. Contact your local Competella representative to hear more about you options with Skype for Business and Teams
Competella has since its foundation in 2009 been a financially healthy company. We have invested heavily in the development of our product suite for Skype for Business whilst onboarding and training new partners to deliver the Competella advanced Attendant Console and Contact Centers to more than 500 companies.
We are happy to announce that customers can use our professional Contact Centers and Attendant Console with the Office 365 Skype for Business cloud. Audiocodes and Competella already have a joined solution in production at a customer site, where the Competella Contact Center solutions was successfully implemented on top of the Cloudbond 365 appliance. Competella has joined the 3rd party validation partnership program with Audiocodes and has performed stress tests to complete the certification.
The Competella Unified Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Microsoft Skype for Business beyond the level found in legacy PBX’s. Competella Unified Communication Suite supports both Skype for Business in Office 365 and SfB on-premises in single customer and multitenant configuration for Service Providers and provides the most optimal solutions for most companies. Competella Unified Communication Suite can also be customized to each individual company for the most efficient Communications Solutions available.
The Competella Unified Communication Suite is part of the Microsoft infrastructure and is designed to comply with the technical framework and architecture defined by Microsoft. The product suite adds new values to Microsoft Office and Skype for Business and is designed to utilize and integrate with other Microsoft Office products e.g. Dynamic CRM, Exchange and Teams. As a certified Microsoft Partner, our Competella Communications solutions will always be integratable and functional to your current Microsoft infrastructure of communication.
Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.